Unit Head E-Channels Sales & Support - Corporate Banking
Muscat, Oman
Role Statement The Unit Head - E-Channels Sales & Support is responsible for overseeing the management, growth, and support of digital corporate banking products and services. This role plays a critical part in driving the bank’s digital strategy by researching market trends, emerging technologies, and competitive factors. The Unit Head will lead a team, ensuring the smooth operation of e-Channels, while also focusing on continuous improvement, compliance, and client satisfaction.
Principal Responsibilities
Digital Product Management:
Ensure the smooth running and high performance of all digital corporate banking products and services.
Oversee the management and growth of digital banking channel products, focusing on client penetration, member usage, and achievement of set goals.
Research and document detailed product requirements to ensure alignment with business needs and performance objectives, delivering an exceptional and innovative member experience.
Digital Strategy & Research:
Provide research and support to influence and drive the bank's digital banking strategy, including analysis of market and competitive factors, emerging trends, technologies, electronic platforms, and potential partnerships.
Benchmark against peers, track, and report progress relative to operational objectives and identified goals.
Team Leadership & Development:
Manage the corporate e-Channels team, fostering a positive environment that encourages high performance and quality output.
Train team members on project management, risk management, requirements gathering, and the creation of project schedules, strategies, and testing plans.
Business Application Support:
Understand the business applications by addressing the requirements of various units and departments, with a focus on increasing overall efficiencies and improving organizational performance.
Monitor and report key metrics for the section to ensure alignment with strategic goals.
Project Management & Continuous Improvement:
Provide leadership and oversight for corporate digital platforms, projects, programs, and services, ensuring alignment with the organization’s strategic plan and departmental objectives.
Plan, support, and lead continuous improvement processes (CIPs) for related applications and services, ensuring alignment with the bank's goals.
Compliance & Vendor Management:
Ensure compliance with local, state, and federal regulatory standards in all digital banking operations.
Oversee relationships with external vendors and service providers for the maintenance and support of application services.
Marketing & Communication:
Collaborate with the Corporate Communications team to develop and execute an e-Channels marketing plan, including the promotion of new products, releases, and enhancements to existing digital products.
Ensure the accurate and timely submission of MIS reports.
Client Support & Complaint Resolution:
Ensure all client complaints and queries are addressed promptly and efficiently, maintaining a high standard of customer satisfaction.
Candidate Specifications
University degree in Business Management, Computer Science or equivalent.
Minimum 7 years of working experience with 5 years of relevant experience
Project Management, Financial Technology certifications are preferred