Role Statement Lead and Manage Application support team, production issues, projects and changes. This individual will apply proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.
Should manage and lead a team for managing following Delivery Channel:
IVR
ATM/CDM/FFM
MFK
Switch
HSM
Instant Card (Debit) Issuance
Credit Cards Systems viz CMS and related application
Key Objectives
Implementation of new machines across the ahlibank banking network from Application side.
Ensuring prompt, efficient and effective Analysis of the problems reported by the users.
Ensuring the successful and timely resolution of the reported problems.
Ensuring the successful training given to the users and to the IT Operators.
Ensuring the successful recording of the issues and resolution provided.
Interacting and follow-ups with the vendors on problems and enhancement reported to the vendors.
To assist in understanding and analyzing the day to day problems faced by the end users of the systems.
Advise on interface testing and certification.
Advise on system integrity between banking and other system like Core Banking, Middleware etc.
Supervise maintenance and upgrade of proprietary software applications.
To provide advice and support to users on the most appropriate software packages and applications to meet business needs.
To deliver training to users in software applications.
Prepare manuals for operators and users.
Advice in implementing changes required by users & software vendors.
Lead/Manage support Team.
Candidate Specifications
Omani National.
Bachelor degree in the field of computer science or equivalent.
10 - 15 Years of Experience in IT and specifically on managing Cards, ATM/ FFM/ CDM and Switch.