Role Statement
The Officer - Card Center is responsible for back-office operations related to reconciliation, settlement, and dispute management for card transactions. The role ensures accurate processing of settlements, dispute handling, reconciliation of transactions, and compliance with regulatory and operational policies. Additionally, the role involves MIS reporting, customer service support, and acting as a key custodian for sensitive financial documents.

Key Responsibilities

1. Reconciliation & Settlement Processing

• Ensure all Omannet Conventional & Islamic GLs are reconciled and daily reconciliation sheets are prepared.
• Process daily Omannet Conventional & Islamic settlements, ensuring accurate preparation and execution of vouchers and entries.
• Process daily POS acquiring settlements and ensure timely merchant payments.
• Process daily payment gateway files and input daily transactions accurately.
• Visa Issuer & Acquirer Conventional & Islamic GL reconciliation
• Visa Issuer & Acquirer Settlement processing

2. Dispute & Chargeback Management

• Handle Visa and Omannet disputes, ensuring chargebacks are raised within the required turnaround time (TAT).
• Monitor and process complaints related to card transactions, ensuring timely resolution.
• Ensure compliance with CBO, Visa, and MasterCard regulations in dispute handling.

3. Compliance & Risk Management

• Ensure 100% compliance with policies and regulations, avoiding repeat audit recommendations.
• Adhere to AML/CFT risk methodology and control analysis in all transaction monitoring and processing.
• Ensure all procedures are followed in line with bank policies and regulatory requirements.

4. Reporting & MIS Management

• Prepare and submit quarterly and monthly reports to CBO, Visa, and MasterCard.
• Support in the preparation and processing of MIS reports for internal use.

5. Customer Service & Stakeholder Collaboration

• Respond to customer service inquiries related to card transactions (internal & external customers).
• Handle customer complaints effectively, ensuring timely resolution.
• Act as a liaison between Retail Branches, Finance, IT, Central Operations, Correspondent Banks, AFS, and Euronet to ensure seamless transaction processing.

6. Key Custodian Responsibilities

• Maintain key custodian responsibilities, ensuring proper handover and takeover of stock/keys as required.

7. Other Duties

• Perform additional tasks as assigned by the line manager or Head of Department.
• Act as a backup for team members as required.
• Maintain punctuality and adherence to the department’s operational procedures.

8. Process Innovation, Automation & Digitalization:

• Drive continuous process improvement through innovative, automated, and digital solutions once required

9. Business Control & Governance:

• Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.

10. Self/People Development & Continuous Learning:

• Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.

Candidate Specifications

• Bachelor’s degree in Banking Services, Finance, Business Administration, or a related field.
• Minimum 5 years of Experience in card operations, reconciliation, and settlement is preferred